As America's premier baker, Flowers crafts foods that make people smile. Brands like Dave's Killer Bread, Nature's Own, TastyKake, Wonder Bread, and more.
As Senior Vice President of IT Service Delivery, I lead the Infrastructure, Network, Basis, ITSM & End User Support teams as well as the business of IT for Flowers Foods. I also developed a 14-week transformational leadership program for the IT Leadership team, followed up with a 14-week resilience course to help solidify the new competencies.
SGS & CO is a collective of companies, expertise, and talent assembled specifically to help consumer packaged brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment.
As Senior Vice President of Global IT Service Delivery I lead an international team of IT Executives, Directors, Managers, and Engineers to ensure predictable operational excellence. This enables business performance, providing the competitive advantage needed for success in the digital age. Global areas of support across 4 continents of responsibility include System Engineering, Storage Management, Network Architecture & Management, Service Desk, Innovation & Workflow Automation, and ITSM Governance.
An industry leader as a Managed Service Provider, Enterprise Integration offers solid IT solutions and services to their customers. As Vice President of Service Delivery, I lead a team of talented, experienced, and innovative practice directors charged with identifying, developing, and the implementation of high valued customer solutions when it comes to network, security, endpoint, logistics, baseline, storage, and service desk needs including the day-to-day delivery of existing solutions.
Responsibilities included executive management and oversight to ensure efficient operation of Acosta's network, server administration, desktop/laptop support, databases, vendor management, platform support services, business relationship management, and delivery of all production or operational services. Charged with the identification, recommendation, development, implementation, and support which result in cost-effective technology solutions for all aspects of the organization. Develop and implement all functional policies and procedures, including those for systems & network architecture, standards, purchasing, and service provisioning.
Provided 18 months of public service to my home town assisting with the transformation of a governmental IT organization.
A Managed Service Provider (currently known as FIS global and formerly ALLTEL Information Services).
The premier Application Services Provider to the Mortgage Industry