Resume

As America's premier baker, Flowers crafts foods that make people smile.  Brands like Dave's Killer Bread, Natures Own, TastyKake, Wonder Bread, and more.

As Senior Vice President of IT Service Delivery I lead the Infrastructure, Network, Basis, ITSM & End User Support teams  as well as the business of IT for Flowers Foods.  

SGS & CO is a collective of companies, expertise, and talent assembled specifically to help consumer packaged brands own every possible moment — in the physical world and in the digital world — when a consumer’s desire can be converted into action. We are not a holding company, we’re the team for the future, helping brands own the moment.

As Senior Vice President of Global IT Service Delivery I lead an international team of IT Executives, Directors, Managers, and Engineers to ensure predictable operational excellence.  This enables business performance, providing the competitive advantage needed for success in the digital age. Global areas of support across 4 continents of responsibility include System Engineering, Storage Management, Network Architecture & Management, Service Desk, Innovation & Workflow Automation, and ITSM Governance.  

An industry leader as a Managed Service Provider, Enterprise Integration offers solid IT solutions and services to their customers. As Vice President of Service Delivery, I lead a team of talented, experienced, and innovative practice directors charged with identifying, developing, and the implementation of high valued customer solutions when it comes to network, security, endpoint, logistics, baseline, storage, and service desk needs including the day-to-day delivery of existing solutions. 

Responsibilities included executive management and oversight to ensure efficient operation of Acosta's network, server administration, desktop/laptop support, databases, vendor management, platform support services, business relationship management, and delivery of all production or operational services. Charged with the identification, recommendation, development, implementation, and support which result in cost-effective technology solutions for all aspects of the organization. Develop and implement all functional policies and procedures, including those for systems & network architecture, standards, purchasing, and service provisioning. 

Provided 18 months of public service to my home town assisting with the transformation of a governmental IT organization. 

• Charged with the organizational transformation which resulted in improved availability, operational excellence, and predictable services.
• Introduced and implemented ITIL framework.
• Implemented improved process and usage of tools increasing first touch resolution.
• Implemented and directed technical change review board and other management disciplines to improve services.
• Provided management oversight for new Data Center build-out and design.

A Managed Service Provider (currently known as FIS global and formerly ALLTEL Information Services).

• Directed consolidation of seven data centers into new Chicago Technology Center, migrating over 2000 devices.
• Managed and retained outsourcing service contracts exceeding $75 million annually.
• Tasked to build Chicago Technology Center organization, assimilating personnel and processes from customers into a single unified operations team.
•  Implemented and directed technical change review board instrumental in driving first time execution success rates exceeding 99.5% against an average of 200 customer driven changes weekly.
• Resource and managed 39 concurrent system upgrade/implementation projects on a regular basis delivering on customer request while driving infrastructure improvements in parallel.
• Chairman of the Chicago Delivery Council accountable for governance on all projects.

The premier Application Services Provider to the Mortgage Industry

• Management responsibilities of data center servicing well over 50% of mortgages within the United States.
• Recommended operations service alternatives.
• Served as technical consultant to users on Operations technology available to meet business needs.
• Participated in Capacity Management, Data Storage Management, and Disaster Recovery Planning.
• Responsible for day-to-day activities of professional and supervisory staff supporting Operations, Hardware Planning, Telecommunications, Network, and Project Management.
• Responsible for Year 2000 (Y2K) projects encompassing Network and Data Center Operations.
  • All projects completed by January 1999 with 100% success at Y2K fallout avoidance.