Experience

• Provide management oversight to ensure efficient operation of Acosta's network, server administration, desktop/laptop support, databases, vendor management, and delivery of all production or operational services.
• Charged with the identification, recommendation, development, implementation, and support which result in cost-effective technology solutions for all aspects of the organization.
• Develop and implement all functional policies and procedures, including those for systems & network architecture, standards, purchasing, and service provision.

• Charged with the organizational transformation which resulted in improved availably,operational excellence, and predictable services.
• Introduced and implemented ITIL framework.
• Implemented improved process and usage of tools increasing first touch resolution.
• Implemented and directed technical change review board and other management disciplines to improve services.
• Provided management oversight for new Data Center build-out and design.

• Directed consolidation of seven data centers into new Chicago Technology Center, migrating over 2000 devices.
• Managed and retained outsourcing service contracts exceeding $75 million annually.
• Tasked to build Chicago Technology Center organization, assimilating personnel and processes from customers into a single unified operations team.
•  Implemented and directed technical change review board instrumental in driving first time execution success rates exceeding 99.5% against an average of 200 customer driven changes weekly.
• Resource and managed 39 concurrent system upgrade/impementation projects on a regular basis delivering on customer request while driving infrastructure improvements in parallel.
• Chairman of the Chicago Delivery Council accountable for governance on all projects.

• Management responsibilities of data center servicing well over 50% of mortgages within the United States.
• Recommended operations service alternatives.
• Served as technical consultant to users on Operations technology available to meet business needs.
• Participated in Capacity Management, Data Storage Management, and Disaster Recovery Planning.
• Responsible for day-to-day activities of professional and supervisory staff supporting Operations, Hardware Planning, Telecommunications, Network, and Project Management.
• Responsible for Year 2000 (Y2K) projects encompassing Network and Data Center Operations.
  • All projects completed by January 1999 with 100% success at Y2K fallout avoidance.

Awards

Certifications

Community

• Developed cost model still used today for strong fiscal management of Association funds.