Michael J. Mahoney - IT Executive
Jacksonville, Florida
michael@michaeljmahoney.com
Resume

 

“I build teams that deliver operational excellence and right first time changes by creating and adhering to proven & repeatable process, by providing thought leadership, and by ensuring we have multi-disciplined associates creating continuous value for my employers and customers”

 

Experience

 

 

Vice President, Service Delivery
Enterprise Integration, Jacksonville, Florida
Premier Consulting and Managed Operations Provider of IT Services

  • Provide executive oversight as well as strategic direction for all services or operational tasks delivered to our clients.
  • Ensure compliance with all Operational process and performance improvement initiatives.
  • Develop and implement all functional policies and procedures, including those for systems & network architecture, standards, purchasing, and service provision.
  • Develop and maintain customer relationship to allow for continuous improvement as well as mutual growth. 
  • Areas of responsibility include Service Desk, Systems Engineering & Administration, Security Management, Network Management, Operations Control, Customer Service Management, and ITSM/ITIL adherence.               
Apr 2012
Current
 

Vice President, Information Technology Operations
Acosta Sales & Marketing, Jacksonville, Florida
North America's leading Sales, Marketing, and Service Company
  • Provide management oversight to ensure efficient operation of Acosta's network, server administration, desktop/laptop support, databases, vendor management, and delivery of all production or operational services.
  • Charged with the identification, recommendation, development, implementation, and support which result in cost-effective technology solutions for all aspects of the organization.
  • Develop and implement all functional policies and procedures, including those for systems & network architecture, standards, purchasing, and service provision.
  • Provided executive oversight of build-out and flawless migration to new co-located data center facility. 
Nov 2008
Feb 2012

Assistant Information Technology Officer
City of Jacksonville, Florida
City, County, and State Agency Information Technology Department
                      
  • Charged with the organizational transformation which resulted in improved availably,operational excellence, and predictable services.
  • Introduced and implemented ITIL framework.
  • Implemented improved process and usage of tools increasing first touch resolution.
  • Implemented and directed technical change review board and other management disciplines to improve services.
  • Provided management oversight for new Data Center build-out and design.
July 2007
October 2008

Vice President, Group Executive
Fidelity National Information Services, Chicago, Illinois
An Information Technology Service Provider, formerly Alltel Information Services 
  • Directed consolidation of seven data centers into new Chicago Technology Center, migrating over 2000 devices.
  • Managed and retained outsourcing service contracts exceeding $75 million annually.
  • Tasked to build Chicago Technology Center organization, assimilating personnel and processes from customers into a single unified operations team.
  •  Implemented and directed technical change review board instrumental in driving first time execution success rates exceeding 99.5% against an average of 200 customer driven changes weekly.
  • Resource and managed 39 concurrent system upgrade/implementation projects on a regular basis delivering on customer request while driving infrastructure improvements in parallel.
  • Chairman of the Chicago Delivery Council accountable for governance on all projects.
Jan 1999
Jul 2006
  Senior Manager, Jacksonville Network Operations Center
Alltel Information Services, Jacksonville, Florida
An Information Technology Service Provider 
  • Management responsibilities of data center servicing well over 50% of mortgages within the United States.
  • Recommended operations service alternatives.
  • Served as technical consultant to users on Operations technology available to meet business needs.
  • Participated in Capacity Management, Data Storage Management, and Disaster Recovery Planning.
  • Responsible for day-to-day activities of professional and supervisory staff supporting Operations, Hardware Planning, Telecommunications, Network, and Project Management.
  • Responsible for Year 2000 (Y2K) projects encompassing Network and Data Center Operations.
    • All projects completed by January 1999 with 100% success at Y2K fallout avoidance.
Dec 1989
Jan 1999

 

Awards

Data Center Best Standard of Efficiency from Gartner Group
2010 Chairman's Award - Teamwork from Acosta Sales & Marketing
2011 Chairman's Award - Balance from Acosta Sales & Marketing

Certifications

ITIL Foundation Certification

Community

Member of Holy Family Catholic Church

Charities Supported:
American Cancer Society
American Diabetes Association
National MS Society
St. Jude's Children Hospital
United Way
City Rescue Mission

Board of Directors, Secretary - Riverbank Lofts Condominium Association (2001 - 2003)
  • Developed cost model still used today for strong fiscal management of Association funds.
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